Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 calendar days from the date your order is marked delivered to request a return.
Approved returns are eligible for store credit only. We do not issue refunds to the original payment method.
Return Eligibility
To be eligible for a return, merchandise must be:
- Unworn, unwashed, unused, and unaltered
- Free from makeup, deodorant, perfume, pet hair, stains, odors, and other signs of wear
- Returned with all original tags attached and in its original packaging
- Accompanied by the packing slip or proof of purchase
Items that do not meet these requirements will not be accepted and will not receive store credit.
Please include your packing slip and clearly mark the item or items being returned.
Return Shipping Deadline
Once your return is approved and a return shipping label is issued, the package must receive an acceptance scan from the shipping carrier within 7 calendar days.
Receiving a return label does not extend the return window. Returns shipped after the stated deadline may be refused and will not be eligible for store credit.
Return Shipping Costs
Customers are responsible for return shipping costs. When we provide a return label, the cost of the label will be deducted from the store credit issued.
Original shipping charges are nonrefundable.
*If an order fulfillment mistake was made or there is a damaged item, then we will be responsible for shipping cost.*
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale Barn items
- Jewelry
- Gift cards
- Items purchased at a total discount of 30% or more
- Items specifically marked “Final Sale”
The 30% final-sale rule includes discounts applied through markdowns, promotional codes, automatic discounts, or a combination of discounts.
Starting a Return
To request a return, contact us at help.themidwestcowgirl@yahoo.com within 14 calendar days of delivery.
Items sent back without first requesting and receiving return approval will not be accepted.
Damages, Defects, or Incorrect Items
Please inspect your order upon delivery. Contact us immediately if your item arrives defective or damaged, or if you receive the wrong item, so we can review the issue and make it right.
Claims for damaged, defective, or incorrect items should include clear photos of the item, packaging, and shipping label.
Exchanges
Due to our fast-moving inventory, we cannot guarantee that another size or item will remain available.
The fastest way to receive the item you want is to place a new order and return the original eligible item separately. The original item must still meet all requirements and deadlines in this policy.
Store Credit
Once your return is received and inspected, we will notify you whether it has been approved.
If approved, store credit will be issued for the eligible merchandise amount, minus the return shipping cost. Original shipping charges and expedited shipping fees are nonrefundable.
Shipping
We offer free standard shipping on qualifying orders of $75 or more.
Orders are generally processed within 1–3 business days. Processing times may be longer during launches, sales, holidays, or periods of high order volume.
Once an order leaves our possession, carrier delays are outside our control.
Order Modifications and Cancellations
Promotional codes must be entered before checkout is completed. Discounts cannot be applied after an order has been placed.
Orders cannot be canceled or modified after they have shipped. Address-change requests must be submitted as soon as possible, but changes cannot be guaranteed once an order has entered processing.
You may return eligible merchandise in accordance with this policy.
For return questions, contact help.themidwestcowgirl@yahoo.com.